Refund policy
RETURN & REFUND POLICY
We want you to be happy with your order from Daily Mini Shop.
30-DAY RETURN POLICY
We offer a 30-day return period. This means you may contact us within 30 days of receiving your item to request a return.
To be eligible for a voluntary return, the item should be in substantially the same condition as received, unused or unworn where applicable, with any original tags and packaging where reasonably possible. Proof of purchase may be required.
To request a return, please contact us first at:
new.o.novikov94@gmail.com
Please do not send an item back without contacting us first.
Because some Daily Mini Shop products are fulfilled by different fulfilment partners and warehouses, the correct return address may vary depending on the product and destination. Once your return request has been approved, we will provide you with the correct return instructions and return address.
CHANGE-OF-MIND RETURNS
Where a return is made simply because you changed your mind, you may be responsible for the cost of returning the item unless we tell you otherwise.
For UK and other customers who have statutory cancellation rights for online purchases, those rights are not affected by this policy.
UK / EEA DISTANCE-SALE CANCELLATION RIGHTS
Where applicable by law, you may have the right to cancel an online purchase within 14 days of receiving the goods without giving a reason.
After notifying us that you wish to cancel, you must return the goods within the period required by applicable law.
We will refund eligible payments in accordance with your statutory rights, including the basic delivery cost where required by law.
You may be responsible for the direct cost of returning unwanted goods where permitted by law and where you were informed of this before purchase.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your item is damaged, defective, materially different from the description, or you received the wrong product, please contact us as soon as possible at:
new.o.novikov94@gmail.com
Please include your order number and, where possible, photographs or video showing the problem.
We will review the issue and, where appropriate, arrange a replacement, refund or another suitable remedy.
Nothing in this policy limits your statutory rights in relation to faulty, misdescribed or unsafe goods.
NON-RETURNABLE ITEMS
Certain products may not be eligible for change-of-mind returns where permitted by law, including:
• personalised or custom-made products;
• perishable products;
• sealed hygiene or personal-care products once the seal has been broken, where a return would not be appropriate for health or hygiene reasons;
• gift cards.
This does not affect your rights where an item is faulty, damaged, unsafe or not as described.
SALE ITEMS
Sale or discounted items remain covered by your statutory consumer rights.
EXCHANGES
If you would like a different colour, size or product, please contact us.
Where appropriate, the quickest option may be to return the original item and place a new order once the return has been approved.
REFUNDS
Once an eligible return has been received and reviewed, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your bank, card provider or payment service additional processing time after the refund has been issued.
Where required by law, refunds will be processed within the applicable statutory time limits.
If you have not received an approved refund after a reasonable processing period, please contact us at:
new.o.novikov94@gmail.com
CONTACT
Daily Mini Shop
Email: new.o.novikov94@gmail.com
Nothing in this Return & Refund Policy affects any rights you have under applicable consumer protection law.